FYI, the tank was away from the house, that's why I did not find the leak earlier.
And the propane was only 65% left, I would not make it through the winter to the next spring to get a good deal on propane. It showed the leak from those metal fitting, the soapy water bubbling like crazy (I have it on video).
I called a neighbor, and we tested it by spraying soapy water on it and other places. In June 6, I was cleaning around the tank, and I found out the fitting that Mike put was leaking really bad, those pipes were wet, it had a lot of some kind of residue around it, and I could hear the hissing sound from it. Because it was tall, the cover had to be sitting on top of this fitting. I wished I could attach the pictures here. When I came back outside, Mike was finishing and the valve was already replaced by a 45 degree metal elbow and a straight metal pipe (total about 7 inches tall). The tech, Mike, came on May 8th, said that the valve needed to be replaced, which I did not agree, because it was already replaced 2 yrs prior. In May, the customer service called and told me they had to send a tech to do safety check as courtesy. I notified them, but did not complain because they offered me a good price as "new customer". They filled up my tank instead, total 346 gals. In March 2019, I ordered 200 gals from Amerigas. In 2018, Ferrell filled up my tank, and they did not say anything wrong with my valve nor my tank. I had the safety valve replaced in 2017 by Allstate when they filled up my tank. I gave this review a one star rating only because I HAVE to give a star in order to submit my rating, otherwise it is a no star rating.I bought my own 500 gals tank from Ferrell in 2010. I am going to pull my service from Amerigas, and I am not going to pay the outstanding invoice. I am at wits end with this company! Obviously the executives and owners of this company do not care about their customers or retaining their customers. Called back and was again put on hold so they can look at the account, this time got the hold music and eventually went dead silent, but the call was still timing. I called again, and the "Experienced Customer Advocate said she was going to put me on hold to look at the account notes and eventually forwarded to a survey (filled it out with zero satisfaction rating). To make matters worse, I went online to pay for the gas i received and they applied it to the invoice that should be credited. And, you cannot call the billing department or anyone else who actually works at Amerigas, all calls lead back to their third party call center. Each time I am "Assured" they are working on it and it will be taken care of, but it doesn't. I called six times over the course of 20 days and received the same answer with NO results. In one of my and most important complaint, they billed me for something they shouldn't have billed me for and when asked to get it credited they could only state they made a note in the system for the billing department and would take 2-3 or 3-5 days to credit (depending on who you talk to). How is this company still in business, and why is not investigated?! They have the worse customer service ("Experienced Customer Advocates"), they cannot help you with ANYTHING, they only can listen to your complaints and make notes in the system for whatever department the complaint is about.
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